I had an nRF9160 Feather registered with Verizon ThingSpace for some time. Recently I removed that Feather and tried to add a new one.
ThingSpace responded that the device is ineligible because “Device/SIM not found in DMD”. I reached out to Verizon support and they confirmed the IMEI wasn’t in their database.
They said “You will need to get the OEM to have this loaded, once it is loaded properly we can attempt the activation again.”
I also tried re-adding the old device and ended up with the same result.
@jaredwolff is reporting the Feather IMEIs to MNOs the responsibility of your manufacturer, or do I need to reach out to Nordic directly to resolve this?
Thanks!