Unable to register at nrfcloud.com

Barliesque

Hi again Jared,
I’m having trouble registering this thing-plus at nrfcloud.com

I’ve tried using device ID’s in the formats…

nrf-15DigitIMEI
thing-plus-15DigitIMEI
nrf9160-15DigitIMEI
feather-15DigitIMEI
…as well as a few more variations I’ve forgotten, and none work.

I’m told you can provide a new certificate?

Thanks,
David

jaredwolff

Can you run AT%CMNG=1 in LTE link monitor and share the results?

Barliesque

AT%CMNG=1
%CMNG: 0,6,“0606060606060606060606060606060606060606060606060606060606060606”
%CMNG: 16842753,0,“0000000000000000000000000000000000000000000000000000000000000000”
%CMNG: 16842753,1,“0101010101010101010101010101010101010101010101010101010101010101”
%CMNG: 16842753,2,“0202020202020202020202020202020202020202020202020202020202020202”
OK

jaredwolff

Barliesque it’s already registered. So all you need to do is add it to your nrfcloud dashboard. The device ID should be thing-plus-<your IMEI> and make sure you use 7753 as the password

jaredwolff

Process is outlined here: https://learn.sparkfun.com/tutorials/nrf9160-thing-plus-hookup-guide?_ga=2.255008011.2077836487.1633225439-1570061358.1630551407

Barliesque

Hi again,

I’ve got a group of 20 boards that are all now flashed and appear to be working fine. However, I’m unable to register them at nrfCloud.com, as I did with the previous one. Running AT%CMNG=1 produces the same result as above. But when I try to register using thing-plus-<IMEI> and 7753 for the password, I get an Error 40412. I’ve also tried feather-<IMEI> with the same result.

jaredwolff

Barliesque can you email me the list of IMEIs you’re trying to register? hello@jaredwolff.com

Barliesque

Sent.

jaredwolff

Barliesque thanks!

In order to add them to your nRF Cloud account they must be configured and connected to nRF Cloud. (Yes, a bit goofy, I know)

Here’s someone else who had the same issue earlier: https://devzone.nordicsemi.com/f/nordic-q-a/56331/unable-to-add-lte-device-on-nrf-cloud

So, as far as I can tell, your devices have been provisioned correctly. So fingers crossed that it’s just this one problem. 🙂

Hope that helps!

Barliesque

I’m not quite clear what I need to do. That thread talks about the modem not connecting and maybe needing an update? I have device #1 connected to LTE Link Monitor right now, and it says the Modem port is opened and five different networks are available. After a few minutes, though, it comes up saying “Not connected to cloud, abort cloud publication”.

jaredwolff

Can you share your log?

A few more related questions:

Are you sure your SIM is provisioned, inserted and working? Make sure that the SIMs you’re using are capable connecting where you are located as well.

Barliesque

jaredwolff

SIM card is definitely inserted. I had to manually remove it to take down the SIM number, before re-inserting.

Barliesque

Okay, how can I best confirm those things? What would you like me to put into Link Monitor to produce a useful log?

jaredwolff

I would open up the at_client sample and make sure it makes a connection. Are you familiar with the process?

https://docs.jaredwolff.com/nrf9160-nrf-connect-desktop.html#using-with-lte-link-monitor

Barliesque

jaredwolff
Okay, I’ve run the at_client sample and e-mailed you the log. Hopefully that’ll be illuminating!

jaredwolff

You’ll also need an antenna in the right place too. Hope you have one of those. 🙂

Barliesque

Okay. I’ll build and flash the at_client sample. Yes, all of these devices have LTE antennae and are connected to the correct socket.

jaredwolff

Barliesque Okay. I’ll build and flash the at_client sample. Yes, all of these devices have LTE antennae and are connected to the correct socket.

👍👍👍👍

jaredwolff

Barliesque I replied but I’ll also put that here

It’s easier to look at the output and let LTE Link Monitor tell you what’s happening. Particularly the status icons (UART, Modem, UICC, LTE, PDN).

Hit the AT+CFUN=1 and then AT+CFUN=? occasionally to see if you connect. the LTE and PDN icons should turn green. The rework should also show up above the Search networks button.