Barliesque it’s already registered. So all you need to do is add it to your nrfcloud dashboard. The device ID should be thing-plus-<your IMEI> and make sure you use 7753 as the password

    a month later

    Hi again,

    I’ve got a group of 20 boards that are all now flashed and appear to be working fine. However, I’m unable to register them at nrfCloud.com, as I did with the previous one. Running AT%CMNG=1 produces the same result as above. But when I try to register using thing-plus-<IMEI> and 7753 for the password, I get an Error 40412. I’ve also tried feather-<IMEI> with the same result.

      I’m not quite clear what I need to do. That thread talks about the modem not connecting and maybe needing an update? I have device #1 connected to LTE Link Monitor right now, and it says the Modem port is opened and five different networks are available. After a few minutes, though, it comes up saying “Not connected to cloud, abort cloud publication”.

      Can you share your log?

      A few more related questions:

      Are you sure your SIM is provisioned, inserted and working? Make sure that the SIMs you’re using are capable connecting where you are located as well.

        Okay, how can I best confirm those things? What would you like me to put into Link Monitor to produce a useful log?

        jaredwolff

        SIM card is definitely inserted. I had to manually remove it to take down the SIM number, before re-inserting.

          You’ll also need an antenna in the right place too. Hope you have one of those. 🙂

          Okay. I’ll build and flash the at_client sample. Yes, all of these devices have LTE antennae and are connected to the correct socket.

            Barliesque Okay. I’ll build and flash the at_client sample. Yes, all of these devices have LTE antennae and are connected to the correct socket.

            👍👍👍👍

              Barliesque I replied but I’ll also put that here

              It’s easier to look at the output and let LTE Link Monitor tell you what’s happening. Particularly the status icons (UART, Modem, UICC, LTE, PDN).

              Hit the AT+CFUN=1 and then AT+CFUN=? occasionally to see if you connect. the LTE and PDN icons should turn green. The rework should also show up above the Search networks button.

                a month later

                Hi Jared,

                Me again. I’ve got just one device left that I can’t seem to register on nRFCloud.com
                Modem, UICC, LTE and PDN all light up green in LTE Link Monitor.
                The SIM is registered and shows as connected on Hologram.io
                When I try to register the device on nRFCloud.com with DeviceID: “thing-plus-[IMEI]” and PIN: 7753 (just as I have done successfully now with 20 other devices) this one comes up with the error 40412.
                I’ve e-mailed you the IMEI of the device. Really hoping you can help me over this one final hurdle!

                Thanks,
                David

                @Barliesque is this the same device you checked earlier with AT%CMNG=1? If not can you check if it has certs?

                This is a different device.

                2022-01-08T17:39:28.542Z DEBUG modem >> AT%CMNG=1
                2022-01-08T17:39:28.554Z DEBUG modem << %CMNG: 0,6,"0606060606060606060606060606060606060606060606060606060606060606"
                2022-01-08T17:39:28.556Z DEBUG modem << OK

                How do I check if it has certs? Or does that log tell you what you need to know?
                Looks different from the one I posted earlier for that other device, so I’m guessing this shows something’s not registered.

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